Deliveries & Collections

How do I return my box?

Drop off returns are free. You’ll find a prepaid return label in the package with your order.  Drop your returns at your local Collect+ point or alternately print off you returns label via our DPD portal and drop it at any DPD location.


Find your local Collect+ point here:


Can I organise a courier to collect from my home?

Yes, our premium courier collection is charged at £4.95 this will be added to your final invoice total upon the arrival of your box at our warehouse should you choose to use it!


What does shipping cost? 

Shipping is free. Drop off returns are also on us.


How long do I have to send back the items I don’t want to keep?

 You have 5 days to get your unwanted items back to us. We will send your reminders and help book or organise your collection.


What if I can’t return my box within five days?

 If you need more than five calendar days with your box, email to request an extension.


If I keep something from a box, can I return it later?

 Items returned with in 28days in their original condition are eligible for refunds. We do not accept returned merchandise that has been worn, damaged, or altered.

Please visit our Terms & Conditions  page for more information about our deliveries and Collections policy.