Christmas T&C's


Please allow 3-5 working days for your gift-box to be delivered.

For any delivery related enquiries contact

Standard delivery is £3.25


Returns and Exchanges

We will accept returns and exchanges of unworn items within 28 days of your purchase. Refunds will be credited to your original method of payment, providing the items are returned with the barcode tags attached and intact. Once returned items have been received by our warehouse, your refund will be processed within 3 working days.

  • If you wish to exchange an individual item from your gift-box, please get in touch with us directly at We will offer you a choice of alternatives that are valued at the same retail price (RRP).  No refunds or exchanges can be offered on any underwear products. 
  • If you wish to return any individual items you will not be eligible for a refund unless the RRP value of these items is greater than the total price you paid for your original box.
  • The 10% discount we are offering to customers who have purchased a gift-box applies to subsequent full-price orders only.


You will be able to drop off your box at your nearest Collect Plus store. You can find your nearest stores here: You will need to fill in your details and print off your label via the collection email sent. If you do not receive this email please contact